Call Center Automation Technology:-
Call Center Automation Technology is the advancement of a call center ,where the call center can be partially automated by machines to serve the customer most efficiently. It’s ability to integrate seamlessly with your existing CRM/ Salesforce ensures that your records are always up-to-date.
Dialer Technology (AMEYO):-
We do use “Drishiti Dialer” which is one of the most reputed and prompt responding and resolving Dialer technology in the Market. We are associated with this technology at our Noida and Mumbai offices.
Our predictive dialer is an integral component of Ameyo. It takes care of complete automation of dialing processes and also provides a host of other productivity deterrents. It is a complete outbound solution that can be deployed as a stand-alone product, or as a part of Ameyo. With automation of most time consuming manual dialing functions usually handled by agents and supervisors, our dialer increases your talking time significantly and gives you much more control over your operations. Its comprehensive capabilities including voice recording, quality monitoring, reporting, CRM and multiple campaign and lead management are designed to increase your productivity by automating the outbound dialing processes.
How does it benefit you?
- High Availability
- Exploit a Rich Feature Set
- Maximize Agent Productivity
- Advanced Scripting
- Supervise and monitor effectively
- Comply with Do-Not-Call Regulations
- Manage Multiple Campaigns Effectively
- Spend Less, Gain More
- Manage Voice Recording with Ease